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Computer
Extended Service Warranty Contract
TERMS
OF SERVICE
This
Contract is between Enter.Net, Inc., located at 815 N 12th
Street, Allentown, PA 18102, (“Enter.Net”) and you,
Enter.Net's customer (“Customer” or “you”).
This is not an
insurance policy. Enter.Net, Inc. (“Enter.Net”) will
provide service under this Contract as stated below.
1.
PARTS AND SERVICE - Parts and
service will be furnished as necessary to maintain the proper
functional operation of the equipment’s hardware listed on this
Contract. Customer is responsible for creating back-up copies of all
their data and software on a regular basis.
The expiration date
and price of this Contract is shown on the original invoice.
2.
HARDWARE UPGRADE SERVICE - This
Contract will cover any internal hardware components, including
memory, hard disk drive, multimedia products purchased from Enter.Net
and installed into equipment at the time of purchase and covered by
this Contract. This Contract does not cover installation of hardware
upgrade installed after the time of purchase.
3.
TRANSFERABILITY - This Contract
is non-transferable by Customer to anyone.
4.
TIME FOR SERVICE - Service will
be performed during the hours of 8:30 a.m. to 5:00 p.m. EST Monday
through Friday and 9:00 a.m. to 3:00 p.m. Saturday, excluding
holidays.
5.
PLACE OF SERVICE - All service
will be done only in our repair center at Enter.Net, Inc. at 815
North 12th Street, Allentown, PA 18102. Enter.Net reserves the right
to determine and/or change the location of repair service at any
time.
6.
PARTS AND SUBCONTRACTING -
Parts used to repair equipment may be either new or rebuilt at
Enter.Net’s sole discretion. Enter.Net may arrange for service
to be performed by subcontractors.
7.
UNAVAILABILTY OF FUNCTIONAL PARTS OR TECHNICAL INFORMATION - If
Enter.Net determines that it cannot repair Customer’s equipment
due to unavailability of functional parts or technical information,
Customer will be entitled to a comparable equipment replacement. In
all cases, Enter.Net will solely determine equipment comparability.
8.
LIMITATIONS OF COVERAGE - This
contract does not cover the following:
a) Any equipment
located outside of the Continental United States.
b) Service required
as a result of any alteration of the equipment or repairs made by
anyone other than the service provider, its agents, distributors,
contractors or licensees or the use of supplies other than those
recommended by the manufacturer.
c) Installation or
reinstallation of any equipment.
d) Damage or other
equipment failure due to causes beyond Enter.Net’s control
including, but not limited to, repairs necessary due to operator
negligence, the failure to maintain the equipment according to the
owner’s manual instructions, burning-in caused by a constant
patter, failure of or improper use of any electrical source,
exceeding duty cycles, abuse, vandalism, computer viruses, theft,
fire, flood, wind, lightening, freezing, unusual atmospheric
conditions, telephone failure, or acts of war or acts of God.
e) Expendable items
or consumable items such as, but not limited to, paper, floppy disks,
print heads, toner cartridges, copier drums, belts, cables, laser
printer drums filters, batteries, tapes, film, bulbs, lamps, print
engines and other operating supplies, remote controls and consumable
items.
f) Telephone or
other lines connecting to the equipment.
g) Any software,
including, but not limited to, application programs, network
programs, databases, files, drivers, source code, object code or
proprietary data, or any support, configuration, installation or
reinstallation of any software or data.
h)
In-warranty parts not provided or shipped by the manufacturer.
i) Service
necessary because of improper storage, improper ventilation,
reconfiguration of equipment, use or movement of the equipment,
including the failure to place the equipment in an area that complies
with the manufacturer’s published space or environmental
requirements.
j) Equipment used
in industrial settings which may be defined as: any utilization of
equipment that is inconsistent with either the design of the
equipment or the way the manufacturer intended the equipment to be
used, any installation in a way that prevents normal service, and any
and all cases in which the manufacturer of the equipment would not
honor any warranty regarding the equipment.
k) Nonfunctional
parts, including damage to cabinetry.
l) Defects in the
equipment due to the manufacturer’s errors or improper
construction of the equipment.
m) Monitors missing
less than 10 pixels and televisions missing less than 21 pixels per
inch or usable screen space.
o) Damage covered
by manufacturer’s warranty, manufacturer’s recall, or
factory bulletins (regardless of whether or not the manufacturer is
doing business as an ongoing enterprise.)
p) Normal or
periodic maintenance.
q) Consequential
damage to or spoilage of cds, diskettes, film or recording tapes as a
result of the malfunctioning of, or damage to, an operating part, or
as a result of any repairs or replacement under this contract.
r) Loss or
damage as a result of violation of existing federal, state and
municipal codes, including repairs to products not complying with
said codes.
s)
Pre-existing conditions (incurred prior to the effective date of
coverage).
t)
Consequential damages or delay in rendering service under this
agreement, or loss of use or data during the period that the product
is at the authorized service center or otherwise awaiting parts.
9.
POWER SURGE - This service plan
protects against operational failure of a covered product if a
failure occurs while connected to a surge protector approved by the
Underwriter’s Laboratory. Customer’s surge protector must
be produced to Enter.net for examination.
10.
NO LEMON GUARANTEE - Products
covered by this Contract that require four (4) repairs on the same
component, during the term of this Contract, will be replaced with a
product of like grade and quality by Enter.Net, not to exceed the
original retail purchase price.
11.
BUYOUT - In the event
Enter.Net is unable to repair Customer’s product(s) due to
unavailability of equipment or parts, Enter.Net has the option to
elect to buy out the Contract, up to the original retail purchase
price of the Contract less any claims paid.
12.
LEGAL FEES & COSTS - If
Customer violates this contract, Customer will be responsible to pay
Enter.Net any and all reasonable counsel fees and costs of suit to
enforce this contract. Enter.Net's liability under this contract for
any claim is limited to the amount received by Customer for the
services giving rise to any claim.
13.
ENTIRE AGREEMENT - This
Contract constitutes the entire Agreement and no oral modifications
or additions are valid.
14.
LIMITATION OF LIABILITY -
ENTER.NET, ITS AGENTS, CONTRACTORS OR LICENSEES WILL NOT
UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY
DAMAGE, LOST TIME, LOST DATA RESULTING FROM THE BREAKDOWN OR FAILURE
OF ANY EQUIPMENT OR FROM DELAYS IN SERVICING OR THE INABILITY TO
RENDER SERVICE ON ANY COVERED EQUIPMENT. EXCLUSION IS MADE ON ANY
IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO
EXPRESS OR IMPLIED WARRANTIES MADE HEREIN.
Customer
understands that Enter.Net is not responsible
for any data loss while Customer’s computer is being serviced.
Customer may request Enter.Net to temporarily back up the system data
before any service is begun for a $40.00 per ｽ
hour
non-refundable charge. Customer understands that even if Enter.Net
backs-up the system data, there is still a possibility of complete or
partial loss of data. Customer further understands that faulty
system hardware may cause the complete or partial loss of data,
during the repair, and that said loss is not the responsibility of
Enter.Net.
Temporary system
data back-ups done by Enter.Net are to help insure data integrity
only and will not be made available to any other customer. Enter.Net
is only responsible for investigating and/or repairing the issues
specifically provided by Customer under the "Detailed
Explanation of Problem" portion of the work order, and that
Enter.Net is not responsible for investigating any other potential
issues not related to those items.
Enter.Net
reserves the right to charge any credit/debit card, on file or on the
Computer Repair Work Order for services rendered if Customer’s
computer system/hardware is not picked up within 72 hours of repair
completion (or delivered, if prior arrangements were made). For
Enter.Net and Customer’s protection, Enter.Net will provide
Customer with a copy of the work order which must be shown, along
with photo ID, for the release of Customer’s computer.
All special-order
parts will require payment in full via cash or credit card at time of
ordering.
If you are not an
Enter.Net Internet customer, you will have to contact your own
Internet Provider for help in getting back online and/or for help in
fixing problems not related to hardware and/or services performed by
Enter.Net.
CANCELLATION
POLICIES
Enter.Net
does not give REFUNDS or accept RETURNS
on special-order parts, even if the repair order is cancelled by
Customer at a later date. To change or cancel the work
order/appointment Customer must contact ENTER.NET Service Dept. and
speak to a representative. A
voicemail message or e-mail is not sufficient. A cancellation number
will then be issued to Customer.
Cancellation
Policy Once Work Has Been Started:
A minimum one (1)
hour labor charge (currently $80), plus all applicable hardware and
software fees for installations and replacements, will be charged to
Customer.
Cancellation
Policy Before Work Has Been Started:
There
is a $50 fee for orders that are cancelled before
any work has started.
Cancellation for
Pick Up -Delivery / Onsite Repairs:
A
minimum one (1) hour labor charge (currently $80) fee will be charged
to you for any cancellation received within 24 hours of scheduled
appointments whether or not
any work has begun.
Enter.Net reserves
the right to change its repair and service fees at any time.
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