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What is Cpanel? How do I view my website stats? How do I create an email account, and how do I set it up once its created? If you have one or more of these questions, you’re not alone. View the answers to frequently asked questions below. If you’re question is not answered, please contact our support team at support@enter.net.

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Go Live Process

A website takes between 24 – 48 hours to fully propagate and communicate with the servers to display what our team has created for you at your domain name.

The new website will override the current website. You will no longer be able to access the old one when the new website is live and active.

Yes, we can provide you with the DNS information and then you can use it to make the website go live on your end. However, please note Enter.net  is and will not be responsible for anything that may go wrong during the DNS entry phase.t during the DNS entry phase.

A website takes between 24 – 48 hours to fully propagate and communicate with the servers to display what our team has created for you at your domain name.

The new website will override the current website. You will no longer be able to access the old one when the new website is live and active.

Yes, we can provide you with the DNS information and then you can use it to make the website go live on your end. However, please note Enter.net  is and will not be responsible for anything that may go wrong during the DNS entry phase.t during the DNS entry phase.

Registrar

We recommend getting in touch with the support staff of the registrar for the domain and see about resetting the login and password. The registrar should have a phone number to call and chat/email service available to contact them. Once you receive the username and password, please forward it to us that way we can be sure to make your website live for you.

We can register a new domain name for you and have the new website go live on using the new domain name. Let us know if you have new domain in mind to register OR we can recommend a few to you.

We can provide you with the information that we would use to make your new website to go live. You can then forward the info to your IT person to have them make the website live for you.

If this is not possible, you can transfer the domain over to your account you have with us. We will need an EPP Code to initiate the domain transfer. Once we receive this, it will take up to 7-10 business days for it to fully transfer. When the transfer is completed, we will make the website live right away.

We recommend getting in touch with the support staff of the registrar for the domain and see about resetting the login and password. The registrar should have a phone number to call and chat/email service available to contact them. Once you receive the username and password, please forward it to us that way we can be sure to make your website live for you.

We can register a new domain name for you and have the new website go live on using the new domain name. Let us know if you have new domain in mind to register OR we can recommend a few to you.

We can provide you with the information that we would use to make your new website to go live. You can then forward the info to your IT person to have them make the website live for you.

If this is not possible, you can transfer the domain over to your account you have with us. We will need an EPP Code to initiate the domain transfer. Once we receive this, it will take up to 7-10 business days for it to fully transfer. When the transfer is completed, we will make the website live right away.

Email Hosting

Your emails will not go away. Our team can make sure the emails remain with your current email host. (i.e GSuite, Microsoft, Yahoo!, GoDaddy) However, if you are transferring email hosting to Enter.net, your emails will be affected and we recommend backing them up via POP settings. Depending on your current email provider, POP settings may already be enabled.

Yes, it is. We will need to know each email address you will be transferring over. Send any desired passwords for each, if not, we will generate passwords for each of them. However, there is a step we highly recommend doing before we transfer the email hosting over to our servers. We recommend that you check your POP Settings for all email addresses. This setting is important for email messages backed up on your computer. Then once you are done checking, let us know and we will initiate the email transfer.

First you would have to contact GSuite and setup your account with them. Then we will need the Google Site Validation Record to place on the back end of your website so that Google can verify your domain name. We will also need the MX Records for your GSuite account to have your email hosting directed to GSuite’s servers. Once they are implemented, your email hosting will be active with GSuite within the hour.

Plugins

We can implement 3rd party code and plugins. We also can add a link to a 3rd party website. However, we cannot guarantee the functionality and cannot make custom changes.

Internet Browsers

For the best experience, we recommend that you view the website on the following internet browsers: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. If you are using Internet Explorer, it is no longer a supported browser and is out of date. Microsoft ended support in January 2016 and is no longer updated for the latest website standards.

For the best experience, we recommend that you view the website on the following internet browsers: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. If you are using Internet Explorer, it is no longer a supported browser and is out of date. Microsoft ended support in January 2016 and is no longer updated for the latest website standards.

Photos & Videos

All stock photos come from istock.com. You can browse for any photos on istock and send us the photos that you would like to use on your website. You don’t need to purchase the photos. Send a copy of each photo with the watermark and we will do the rest.

The bigger the better. We recommend a size of 1920px by 800px. We can always make images smaller without losing quality. Keep in mind that using photos that are small and enlarging them lose in quality and will look blurry.

Depending on how many photos you have, you may send them via email. If you have a large amount of photos to use, 10 or more, we recommend using a cloud service such as Dropbox or Google Drive. If you are using Dropbox, please send a folder share invitation to dropbox@enter.net. For Google Drive, please share access to enternettech2@gmail.com

Yes, you can have a video uploaded and played on your website. All you have to do is create a Youtube channel, upload the video and send us the link. This will allow a smooth playback experience for customers viewing your video on your website.

We recommend having between 3-5 image slides on the home page. Any more than that may affect load times of the home page.

Yes a video can be played and placed in a slider instead of a photo. Please send the video via Dropbox or Google Drive as video files are in a larger

Shopping Cart: (if applicable)

There are many shipping options available to add your website’s shopping cart. UPS, USPS, and FedEx are the most commonly used. Each option costs a one time fee of $79.00

UPS: https://woocommerce.com/products/ups-shipping-method/ 

USPS: https://woocommerce.com/products/usps-shipping-method/ 

FedEx: https://woocommerce.com/products/fedex-shipping-module/ 

If you are not looking to use any of the above, you can visit the following link and see if your preferred shipping method is available for use. Shipping Methods & Extensions

Our team will need the following; access to download the plugin and the account login information for your company’s shipping account. Depending on which shipping method you are going with, our team will need some additional information. Below are for the three most common shipping methods.

Yes, you can have multiple shipping methods to choose from upon checkout.. You can give each one a different name as well. Our team will need access to download each plugin and account login information for each shipping company to properly set up each shipping method on your website.

Yes, all products can be placed in categories.

There are many payment portals available. The following are the most commonly used on shopping cart websites:

PayPal, Free included with shopping cart software

Square Payments, Free https://woocommerce.com/products/square/ 

Braintree, Free, https://woocommerce.com/products/woocommerce-gateway-paypal-powered-by-braintree/ 

Stripe, Free https://woocommerce.com/products/stripe/ 

Authorize.Net, one time fee of $79.00 https://woocommerce.com/products/authorize-net-aim/ 

Our team will need the account login information for the payment portal to connect and work properly.

WooCommerce has many payment options. You can add as many as you would like.

The website will notify the email address on file with an invoice email message stating a new order has been received. The invoice will include the information about the customers’ order, such as where it is shipping to and confirmed payment.

There are many shipping options available to add your website’s shopping cart. UPS, USPS, and FedEx are the most commonly used. Each option costs a one time fee of $79.00

UPS: https://woocommerce.com/products/ups-shipping-method/ 

USPS: https://woocommerce.com/products/usps-shipping-method/ 

FedEx: https://woocommerce.com/products/fedex-shipping-module/ 

If you are not looking to use any of the above, you can visit the following link and see if your preferred shipping method is available for use. Shipping Methods & Extensions

Our team will need the following; access to download the plugin and the account login information for your company’s shipping account. Depending on which shipping method you are going with, our team will need some additional information. Below are for the three most common shipping methods.

Yes, you can have multiple shipping methods to choose from upon checkout.. You can give each one a different name as well. Our team will need access to download each plugin and account login information for each shipping company to properly set up each shipping method on your website.

Yes, all products can be placed in categories.

There are many payment portals available. The following are the most commonly used on shopping cart websites:

PayPal, Free included with shopping cart software

Square Payments, Free https://woocommerce.com/products/square/ 

Braintree, Free, https://woocommerce.com/products/woocommerce-gateway-paypal-powered-by-braintree/ 

Stripe, Free https://woocommerce.com/products/stripe/ 

Authorize.Net, one time fee of $79.00 https://woocommerce.com/products/authorize-net-aim/ 

Our team will need the account login information for the payment portal to connect and work properly.

WooCommerce has many payment options. You can add as many as you would like.

The website will notify the email address on file with an invoice email message stating a new order has been received. The invoice will include the information about the customers’ order, such as where it is shipping to and confirmed payment.

Website Content

This is textual content that is used as a placeholder to represent where content will be implemented. If you see this foreign language on your site, please feel free to send content to webteam@enter.net

Yes! It is preferred that you send your changes all in one email instead of sending multiple emails at the same time. This is preferred because it helps eliminate confusion when implementing content.

The contact form can be sent to as many email addresses as you like.

We cannot include sensitive information such as banking information, social security numbers, etc. on the website for security reasons.

Yes! We can include an employee application PDF version(s) on your website.an also have specific products be only available for in-store pickup.

If your package includes a catalog, our team can add a catalog of your products on your website. It will list the product types on the left and display the products on the right. If it does not include a catalog, please consult your sales rep.

Need Additional Help?

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  • Fill out our form so that we can respond to you via e-mail

  • (610) 437-2221, option 2

  • Or Call Us Toll Free
    (877) 368-3711, option 2

Please Note: If you are having problems sending or receiving e-mail, it may not be possible to offer adequate support via e-mail. For these types of issues, please call our support department by phone at your convenience.


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